Shipping policy
Order Processing
Please allow up to 7 business days to process your order to ensure it passes our quality control protocols. Our fulfillment team prepares and ships orders every Monday, Wednesday, and Friday.
Shipping Methods & Timelines
Our preferred shipping carrier is USPS. Once your order leaves our facility and is handed over to the post office, you can expect the following estimated delivery windows:
-
USPS Priority Mail: 3 to 5 business days, depending on your location.
-
USPS First Class Mail: Up to 3 business days, depending on your location. (Please note that smaller accessories are typically shipped via First Class unless you choose to upgrade to UPS or Priority Mail at checkout).
Standard delivery times are estimates provided by the mail carrier and are subject to change. Once a package is in transit, we do not have any control or influence over carrier delays.
Thank You For Supporting Small!
We are a small business made up of real people working hard to get your goods to you as fast as possible. Thank you so much for choosing Ukoala. If you have any questions or concerns about the status of your order, please do not hesitate to reach out.
Contact Us
-
Chat: Available on ukoala.com
-
Email: contact@ukoala.com