UKB Warranty & Returns Procedure
UkoalaBag stands behind it's products 100%. We believe in absolute customer satisfaction, and easy communication through excellent customer service.
Our warranty includes all zippers, hardware, and stitching. We use top quality materials for our bags, how long the material will last really depends on how often you use. We will treat each case fairly.
UkoalaBag, Inc. asks that all requests for returns, exchange of incorrectly ordered items or replacement of broken components be submitted via email to obtain a Return Authorization # prior to sending your UkoalaBag in.
A Return Authorization # will be provided and must be used for properly processing your request. All warranty requests will be immediately addressed. Should the exchange be determined to be based on your request and not our error, the refund will not include return shipping of $10, in most cases.
Many companies issue an impossible 'limited life time warranty' that goes something like this:
“Returned merchandise must be unworn, unwashed, with tags attached, and in the original product packaging. All returns must be also be accompanied by the original packing list. Requests for returns (RA#'s) must be obtained within 5 days of receipt of the item for potential return.”
lol. Ya right.
It seems that this would pretty much exclude 99% of legitimate returns. How can someone possibly meet all these conditions? They can't, unless they buy a bag and let it sit there, untouched, unused, and save all the paperwork and packaging.
Who does that...? Exactly, nobody.
At UkoalaBag, returned merchandise must meet only one condition; that it be an authentic UkoalaBag. It may be worn. It may be washed. It may have the original tags, or no tags attached. It may be in the original product packaging or by its cute, yet fierce, little self! Use it to your hearts content... If it fails, it's covered. It would be great if you have the original packing list but we understand that you are human just like us, so if you misplace it... no problem. Our product is easy enough to identify as a authentic UkoalaBag; and UkoalaBags are covered against broken or problematic zippers, buckles, hardware, faulty stitching or spontaneous combustion. They only thing we don't cover is if your jumping a barbedwire fence and snag and rip it. Requests for returns (RA#'s) must be obtained within 5 days of receipt of the item for potential return. Nah... scratch that.
Just send us the registered bag; our bags just get better with age, and will be repaired, or given to a lucky recipient or one of our donation programs.
Registering Your Bag for It's Warranty can be done at a show upon your request, or automatically upon purchase through our website.
If for some reason you don't believe your bag has ben registered, just send us an email; include your name, address, bag you purchased and the phone number you want on file and email it to us at: bagregistration@UkoalaBag.com