Is a UkoalaBag the best bag on the planet?
Without any question, the answer unequivocally...Yes, a UkoalaBag is, with no question, the best bag on the planet. 

I received my bag but didn't get my Kydex holster with it. What's up?

All Bag/Kydex orders will arrive separately. Bags have already been made and are only waiting for an owner, while Kydex are custom made to order per your specific gun make and model. Please allow about 5 days for a bag and about two weeks for Kydex deliveries. 

Why is my credit card being denied?
Here are the reasons why your card might be denied:

  1. The Credit card company processing your card, for whatever reason has deemed that there are not enough funds or too many transactions on your account to process this order. You will need to contact your credit card or bank company.
  2. The credit card information you entered did not pass our Billing Address Verification Check. When we check a card for available funds, we also check to make sure that the billing address of the card matches what the user entered. This is one way that we protect our customers from fraud. If the billing address doesn't match, then the order gets declined.

I keep trying to place my order but it's not going through. Why?
Make sure you have filled out all of the fields, including the country you will ship to. If you still have problems, email ukoalabag@gmail.com with a description of your problem and we'll look into your specific case. 

How long will it be until my order ships?
We have a one to two week shipping time for orders within the United States. It can take as little as three days for delivery depending on the efficiency of your local postal service. International shipping times vary. 

It's been a long time and I still don't have my order. What do I do?
Email us at info@ukoalabag. Please provide us with your Order Number you received when your order was placed and we'll figure out what the deal is. If you don't have it, NBD, just provide your name, address and phone number and we'll do everything we can to help find your order. Or, give us a shout at 800-214-9609.

I hate spam mail, you're not going to use my personal information for anything else, are you?
Absolutely not, we use your information for shipping purposes only, and your e-mail to contact you if there is an issue with your order, or to let you know about upcoming sales and info about UkoalaBag only. We treat it like gold. Your credit card number is stored in an encrypted secure format that we don't even have access to. 

Can I place an order without a credit card?
Sure... Meet us at a show, or check out our retailers page to buy in person but we require a valid credit card to purchase from our website.

What is the Card Code? 
The card code is a three or four digit number located on the back of credit cards and bank cards. This number is an added fraud protection feature used when someone is purchasing a product online or over the phone. 

How much does international shipping cost? 
To find out your personal shipping costs, just add the items you want into the shopping cart, enter in your address, and then the postage calculator will figure up your shipping cost before you have to purchase the Item.You may have to pay duties at the time of receiving your order. We will not cover this cost. You will need to find out from your local government web site whether or not you will have to pay a tax to receive your order.


Are your bags made of KoalaSkin? 
No. We actually get that question now and again.