WARRANTY, REFUNDS, RETURNS & EXCHANGES

UkoalaBag Warranty

UkoalaBag stands behind it's products 100%. We believe in absolute customer satisfaction, and easy communication through excellent customer service.

UkoalaBag, Inc. asks that all requests for returns, or replacement of broken or incorrectly ordered items for exchange, be submitted by email. Please contact customer service and provide a full description for determination of exchange, repair or full replacement. A Return Authorization # will be provided and must be used for properly processing your request. All warranty requests will be immediately addressed. Should the exchange be determined to be based on your request and not our error, the refund will not include return shipping. Shipping on all warranty issues, our errors on our behalf, will be covered, no problem. 

Many companies issue an impossible 'limited lifetime warranty' that goes something like this:

“Returned merchandise must be unworn, unwashed, with tags attached, and in the original product packaging. All returns must be also be accompanied by the original packing list. Requests for returns (RA#'s) must be obtained within 5 days of receipt of the item for potential return.”

lol. Ya right.

It seems that this would pretty much exclude 99% of legitimate returns. How can someone possibly meet all these conditions? They can't, unless they buy a bag and just look at it, untouched, unused, and save all the paperwork and packaging.

Who does that...? Exactly our thoughts.

Nobody.

At UkoalaBag, returned merchandise must meet only one condition; that it be an authentic UkoalaBag. It may be worn. It may be washed. It may have the original tags, or no tags attached. It may be in the original product packaging or by its cute, yet fierce, little self! Use it to your hearts content... If it fails, it's covered. It would be great if you have the original packing list but we understand that you are human just like us, so if you misplace it... no problem. Our product is easy enough to identify as an authentic UkoalaBag; and UkoalaBags are covered against broken or problematic zippers, buckles, hardware, faulty stitching or spontaneous combustion. They only thing we don't cover is if your jumping a barbed-wire fence and ya snag and rip it.

Requests for returns (RA#'s) must be obtained within 5 days of receipt of the item for potential return. Nah... scratch that.  Just send us the registered bag; our bags just get better with age, and will be repaired, or patched up and given to a lucky recipient or one of our donation programs.

Registering Your Bag for It's Warranty:

Simply take a picture with you and your bag in clear view. Include your name, address, the phone number you want on file  and email it to us at: bagregistration@ukoalabag.com

 

HOW TO PROPERLY CARRY OUT RETURNS/EXCHANGES

1. Call 800-214-9609 to be issued a return authorization, or return authorization for exchange (RA/RAE) #.

2. Send an email to customerservice@ukoalabag.com with 'Return Request' and your RA# in the subject field. Please provide the following info in the email:  

Your name.

Order number, if you have it. 

RA/RAE#

Indicate if you'd like to return or exchange.

Reason (any is fine, just need to log it). 

3. If you want to exchange for any reason that is not an error on our behalf, just click this brown link to include $10 for shipping or call it in with your card, and it's handled.  

4. Send it to us. Cheapest way to ship is buy a padded envelope at the USPS and ship standard to: (Please check the address carefully to insure you receive credit. Also adding insurance would be smart).

UkoalaBag Returns/FDC

10701 Abercorn St. 

#61553

Savannah, GA 31420

 

Thank you for owning the 'Best Little Bag on the Planet'. We truly appreciate your business!  Please let us know if you have any suggestions for improvement. We greatly value our customers suggestions based on fist hand experience.

 

- PJ Powell